Last updated: January 1, 2024
Parker Villas exists to help people connect over a love for Italy and beautiful Italian Villas. Part of ensuring that we connect people with beautiful stays, we are building a community based on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.
This Privacy Policy describes how Parker Villas, LLC, and its affiliates ("we," "us," or "Parker Villas"), process personal information in relation to your use of the Parker Villas Platform. Depending on where you live and what you are doing on the Parker Villas Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.
If you live outside of the United States, such as in the European Economic Area ("EEA"), additional privacy protections may apply to you. For questions about international privacy compliance, please contact our privacy team at [email protected].
This privacy policy applies to all users of our service regardless of location, with additional protections as required by local law.
We collect personal information about you when you use the Parker Villas Platform. Without it, we may not be able to provide all services requested. This information includes:
Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
Where appropriate, we may ask you for an image of your government-issued ID (in accordance with applicable laws) or other verification information, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID.
Such as payment account or bank account information. If you are not a Parker Villas user, we may receive payment information relating to you, such as when an Parker Villas user provides your payment card to complete a booking.
Such as when you communicate with us or other Members via the Parker Villas Platform, and when you use the Parker Villas Platform to communicate with others, we collect information about these communications, including when and where the communications occurred, who was involved, and what was said. In some instances, and consistent with applicable law, we may also record and review these communications, such as messages, phone calls, or video calls for quality assurance, customer service, security, fraud prevention, or compliance purposes.
You may choose to provide us with additional personal information. This information may include:
Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Such as when you refer someone to Parker Villas, we will collect that person's name, email address, and/or phone number to send an invitation and follow up with them. You should only refer someone if you have their permission.
If you enable permissions or otherwise provide us access, we may access your address book on your mobile device or in your email account so that you can select specific contacts to whom you want to send an invitation and/or so that we can send invitations on your behalf if you request.
Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, import or manually enter information about your previous stays, or share your experience with us through other channels. This may include health information if you choose to share it with us.
When you use the Parker Villas Platform, we automatically collect personal information. This information may include:
Such as precise or approximate location determined from your IP address or mobile device depending on your device settings. We may also collect this information when you're not using the application if you enable this through your settings or device permissions.
Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Parker Villas Platform.
Such as details about how you've used the Parker Villas Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you've viewed or engaged with before or after using the Parker Villas Platform. We may collect this information even if you haven't created a Parker Villas account or logged in.
Such as cookies, web beacons, pixels, and mobile identifiers. We may use these technologies, among other things, to collect information about your use of the Parker Villas Platform for advertising, analytics, and to help us improve the Parker Villas Platform. You can control cookies through your browser settings and other tools. For more information about our use of these technologies, see our Cookie Policy.
Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.
We collect personal information from other sources, such as:
If you link, connect, or login to the Parker Villas Platform with a third-party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of background or registered sex offender checks.
Organizations that use our Enterprise products may provide us with your personal information, such as your email address or other contact information, to facilitate account creation and the Parker Villas Platform administration process.
If someone has referred you to Parker Villas, they may provide us with your personal information, such as your email address, phone number, or other contact information.
To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you.
We use personal information to:
We use personal information to:
We use personal information to:
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Parker Villas account or participating in promotional activities by Parker Villas partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to Parker Villas, or otherwise promote our products and services.
To help facilitate bookings or other interactions between Members, we may need to share certain information such as:
You can make certain information publicly visible to others, such as:
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request or to respond to claims asserted against Parker Villas, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, or (v) protect the rights, property or personal safety of Parker Villas, its employees, its Members, or members of the public. For example, if permitted due to the foregoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, create or increase a risk of fraud upon or harm to Parker Villas, our Members, or expose Parker Villas to a claim of obstruction of justice.
For jurisdictions where Parker Villas facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts' and Guests' information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
We share personal information with service providers to help us provide services to you and to help us using the personal information as described in this Privacy Policy. For example:
Where permissible according to applicable law, we may share your personal information with social media platforms, including Facebook, Twitter, and other platforms, for several reasons, including to: (i) personalize our services and marketing communications; (ii) personalize your experience on our social media pages; (iii) enable social sharing functionality; and (iv) create lookalike audiences for the purposes of targeted advertising on social media platforms.
To enable or support us in providing the Parker Villas Platform, we may share your information within our corporate family of companies that are related by common ownership or control.
You may exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.
You can access and update some of your personal information through your Account settings. If you connected your Parker Villas Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up-to-date.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Parker Villas Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Parker Villas Account, please contact us following the instructions in the Contact Us section below.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the "Last Updated" date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Parker Villas Platform will be subject to the revised Privacy Policy.
If you have any questions or complaints about this Privacy Policy or Parker Villas's information handling practices, you may email us at the email addresses provided in the relevant sections above or contact us via:
Email: [email protected]
Mail: Parker Villas, LLC, Attn: Legal, 123 Main Street, Boston, MA 02108, USA
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